Member check-ins
Keep the line moving at check-in.
The pool is opening, a family brought a guest, and a waiver is missing. Give your front desk one place to find the household, see what’s needed, and record the visit.
The line grows while staff look for answers.
The roster at the desk
A waiver still to sign
A guest pass to check
The next family is already at the desk.
Try it yourself
A family arrives with a waiver missing.
Watch the example or take over at the desk. Find a sample member, send the waiver link, and watch the member sign on their phone. Then record the check-in.
- Find the member
- Staff sends the waiver
- Member signs
- Staff checks in
Clubward Staff viewFront desk
Sample clubMember’s phone
Waiver inbox
Waiting for a waiver link from the front desk.
Choose a sample member to start at the front desk.
From the first hello to a recorded visit.
- Find the household
- Review access and guest rules
- Record the visit
Give the desk answers for your club’s rules.
What if a membership has expired?
Staff can review the current membership and entry status at the desk, then follow your club’s access rules. That gives them a clear starting point for helping the member.
How do we check in guests?
Staff can check the sponsoring household and its available guest passes, then apply your club’s guest rules before recording the visit.
Who signs a missing waiver?
Authorized staff can send a signing link from the desk. The member or their guardian signs where required, and staff can review the updated waiver status before completing check-in.
Can volunteers handle check-in?
Yes. Give the volunteer role the permissions it needs to check in members and view entry status. Sending waiver requests requires its own permission.
