05The member experience

Give your members more reasons to show up.

A familiar home for the practical details and the good things ahead. Members can find their account, payments, upcoming plans, and the next activity they’ll love.

See it with our team
Clubward member portal with Maya’s digital membership card, upcoming activities, account balance, guest passes, and household.
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Easier to manage. Easier to take part. Easier to belong.

From a feature to your everyday

Now see the day through Maya’s eyes.

Maya wants to take part in community yoga. Her member portal brings the practical details and the next good thing together.

  1. 1

    Discover something to join

    From the portal, explore programs or look for a space to book.

  2. 2

    Keep the next visit in view

    Find the upcoming activity, time, and location together. Maya’s community yoga plan is right here.

  3. 3

    Find the membership details

    The membership card, household, guest passes, and account balance stay close at hand.

From account questions to active participation

Give members a reason to come back.

The member experience continues between visits. Make it easy to find the next activity, understand an account and hear about the things that matter to their community.

Make important updates easier to find

Keep club notices, reminders and operational updates connected to the member experience, so useful information is close at hand.

Explore the feature

Open another way to take part

Bring club merchandise and everyday purchases online with a connected store. Let members shop beyond the hours of the clubhouse counter.

Explore the feature

Find the next opportunity to connect

Use LookForward to surface participation and engagement opportunities, then choose the next step that makes sense for your community.

Explore the feature
Clubward communications dashboard with member updates and audience tools.
Keep the connection going between visits

Your personal walkthrough

Let’s see it through your members’ eyes.

Pick a common member question and an activity you want more people to discover.

  • The account tasks members ask your team to do
  • Your programs, purchases and communication priorities
  • What a great experience looks like between visits
Plan my member experience demo See the complete feature collection

A better everyday

A familiar place for your community.

Membership should feel like an invitation. Connect the practical things members need with the experiences that make your organization theirs.

01

Keep account details close

Let members access their membership information through a dedicated member portal.

02

Make participation simpler

Connect members with the programs, events, and reservations available at your organization.

03

Build a smoother experience

Keep the member side connected to the information your team works with every day.

Built around the way you work

The details that
make the difference.

Start with what your community needs. We’ll help you connect the right tools to the way your team already works.

Find your fit

Let’s take a closer look.

  • Dedicated member portal
  • Membership and account access
  • Online payment access
  • Connected programs and reservations

Capabilities vary by plan and selected modules. We’ll walk through the details together.

You’ve seen the possibilities

Let’s connect it to your community.

Your next stepYour personal demo

Your people. Your possibilities.

Now picture it
with your community.

Let’s walk through the way you work and make the next step feel simple.

Let’s make it yours A personal walkthrough with our team.