Membership billing
Give members a clear answer on club dues.
A member says they already paid. Your treasurer needs to see what was charged, what came in, and what’s still due. Clubward brings those details together in one account.
One dues question. Three records to reconcile.
The original invoice
A payment receipt
A note about a credit
The member is still waiting for an answer.
See what’s paid and what’s due.
Open the member’s Billing tab to review payments, available credits, and the balance your team needs to explain.
Open the Billing tab on Taylor’s member record to see the household’s account summary.
Taylor Brooks
Billing past duePrimary Member Seasonal Family Swim Membership
Account Summary
- Account balance
- $15.00 due
- Outstanding invoices
- 1
- Available credits
- $0.00
- Total paid
- $650.00
Balance Overview
- Total due
- $15.00
- Billing status
- Past due
Quick Actions
- Process Payment
- Add Credit
Give the household an answer they can use.
- Review the household account
- Check what was paid
- Explain what’s still due
Answer the billing questions your team hears most.
How do household credits show up?
Staff can see available credits alongside dues, invoices, and recorded payments. Checking the original charge and any adjustment helps your team explain how the balance changed.
What can members see in the portal?
Members with billing access can review their account in the member portal. The payment actions they can take depend on your club’s setup and enabled features.
Which payment methods can members use?
Available methods and any fees depend on your club’s payment setup. We can review the checkout options and fees that would apply to your club during a demo.
How can our bookkeeper reconcile payments?
Review recorded payments and adjustments against the original invoices. Billing reports and exports give your bookkeeper records to compare with deposits and your accounting system.
