Connect people to their household
Find individual profiles, family relationships and the primary contact from a shared member database.
Member & household records
One record for the whole household.
Find the right person, see who shares their membership, and answer account questions from the same record your teammates use.
Try it yourself
A family comes back for the season.
Find a member, see their household and account details, then follow the same record from the membership office to the front desk.
- Find the member
- Open the household
- Review account context
- Continue at the desk
Clubward Membership officeMember records
Sample clubConnected record
Household record
Find a household to get started
Member profiles, membership and account details stay linked.
Find a sample member and follow their household record.
See how your staff can work from the same member records.
Book a member records walkthroughGive your team the context behind each name
See the membership behind the visit
Check the current package and status when someone asks who is covered.
Keep account details close by
Review balances and waiver status alongside the household so you can tell what needs follow-up.
How it connects
The next shift can pick up where you left off.
Membership and account information stay linked to the household. Authorized teammates can find the record again when the family returns.
Household record
One shared starting point
Member profiles, membership and account details stay linked.
Questions about member records
What belongs in your member database?
Can one household contain several members?
Yes. Clubward connects individual profiles with the household they belong to, so shared account context and each member’s details can coexist.
Can we move our current member list into Clubward?
Bring a sample of your existing data to the walkthrough. We will review the fields, household relationships and cleanup needed for a practical migration.
What is member database software?
Member database software gives your club a shared place to manage individual profiles, contact details, household relationships and membership information. Clubward connects those records with the billing, waiver and visit context staff use when helping members, so a question can continue with the next authorized teammate.
See how your team would find and help a household.
Bring one real household structure and a question your staff answer often. We’ll walk through how they would find the answer in Clubward.
Book a member records walkthrough
Member records guides and planning
From the Clubward blog
Member & household records guides
Blog article
What clubs actually need from member management
Evaluate the connections between household records, memberships, payments and the front desk.
Read article
Blog article
Make it easier for members to stay
Prepare account information, payment steps and the questions that can slow down a renewal.
Read article
Blog article
Five workflows to test in a platform demo
Turn a product walkthrough into a practical evaluation of your organization’s everyday work.
Read articleA closer look at member & household records
Your member list should help you serve people.
A simple member question should not send your team through an inbox, a spreadsheet and a paper folder.
The same family, several versions
A contact spreadsheet, enrollment list and desk binder can tell different stories about one household. Staff spend the conversation deciding which record to trust instead of helping the person in front of them.
Answers depend on who is working
When account context lives in personal inboxes, experienced staff become the lookup service for everyone else. A shift change should not require the member to explain their situation again.
Small gaps reach the front desk
A missing household relationship or an unclear account detail can become a renewal question, a billing question and an arrival question. Disconnected records make each team investigate the same issue separately.
Bring a real example.
In your personal walkthrough, we’ll explore:
- Household and individual member views
- Existing member data and import needs
- Billing, waiver and access context
Choose a member database your whole team can use.
What is member database software?
Member database software gives your club a shared place to manage individual profiles, contact details, household relationships and membership information. Clubward connects those records with the billing, waiver and visit context staff use when helping members, so a question can continue with the next authorized teammate.
What should member database software keep together?
Start with individual profiles, household relationships, contact details and current membership context. Then follow the account into the balance, waiver and service questions your staff answer. A useful membership database helps the next authorized colleague understand the same household without rebuilding a separate list.
Can we keep individual members and family memberships in the same database?
Yes. Clubward connects individual member profiles with household records, giving staff a view of the people on a family account alongside the relevant membership and account details. Bring your membership categories and household rules so we can demonstrate how your club’s setup fits.
How does a member database fit with membership CRM?
The database keeps the member and household record together. Membership CRM adds the service perspective: useful notes, relevant groups and communication that help your team look after the relationship. Clubward connects that context with membership administration and everyday operations.
What makes a member record useful beyond a contact list?
Evaluate whether staff can use the record to answer an everyday account question. Membership, billing, waiver and service context should help explain the situation without asking the member to supply the club’s own history.
Who should help evaluate the member workflow?
Include the people who maintain memberships and the staff who welcome members. Have both teams review the same household so you can see whether the information is useful when responsibility changes.
Can we replace our club membership spreadsheet?
Start by reviewing your current member and household fields, duplicate records and the lists other staff maintain. We will agree on data preparation, import scope and review responsibilities before onboarding, then walk through how the connected member database supports your daily work.
What should we test during a member-management demo?
Follow one household through a profile question, renewal review and front-desk lookup. The useful comparison is how much context stays connected as the task moves between staff members.
What should a seasonal swim club check before opening day?
Review a returning household, membership eligibility, waiver completion and relevant guest rules with the people who will staff the pool entrance. Confirm which details each role can view and test the handoff.
Can one household contain several members?
Yes. Clubward connects individual profiles with the household they belong to, so shared account context and each member’s details can coexist.
Can we move our current member list into Clubward?
Bring a sample of your existing data to the walkthrough. We will review the fields, household relationships and cleanup needed for a practical migration.