Club software onboarding & data migration
An easier start.
A setup that fits.
We’ll help you import your data and configure Clubward around the way your club runs. From the first records to the first busy day, you’ll have real people helping you get everything ready.
Hands-on onboarding is included.
- Help importing your data
- Configuration around your club
- Real people, every step of the way
A smooth move, together
You bring the know-how.
We’ll help with the setup.
You already have a club to run. We make getting started easier by helping with the imports, settings and small details that make a big difference to your day.
Your dedicated account manager helps keep the next steps clear, while we work with you on a setup your team feels comfortable using.
Talk through your club’s setupAlready using another system? We’ll help you switch.Tell us how your club works.
We start with your current tools, records and priorities. Bring the everyday routines and the unusual cases. We’ll make a plan around your club and your timeline.
We help bring your data across.
We help prepare your exports, map the information and import your records. Together, we review households, balances and the details you rely on, so you can feel confident about the move.
We configure Clubward with you.
We set up memberships, billing, access rules, bookings and staff permissions around your operations. You make the club decisions; we help turn them into a working setup.
Get comfortable, then get going.
We walk through real tasks with your team, check that the essentials are ready and agree when to launch. Your account manager and our support team stay within reach after you’re up and running.
Your club has its own way
Let’s make Clubward
feel like your club.
Clubward is highly configurable and can support the way most clubs run, including many of the edge cases that make your club yours. We help connect the settings, records and workflows so your operations run smoothly.
Your members, together.
Bring member records, household relationships and contact details into one place, with the membership options your community needs.
Billing that fits your season.
Set up dues, renewal dates and payment workflows. We help bring across opening balances and check them with your existing records.
A welcome that works.
Configure check-in, guest passes and the rules your front desk follows, so staff have the right information when members arrive.
Make room for your activities.
Organize facilities, booking windows, capacity and program eligibility around how your club shares its spaces.
Give your team a good start.
Set up staff roles and permissions, then help your team learn the tasks they’ll handle on shift, including seasonal staff and volunteers.
Keep the details that matter.
Bring your club’s forms, requests and approval processes into connected workflows, including the details a standard checklist can miss.
A little guidance goes a long way
Ready for your first day.
Supported after it.
We help your team get comfortable with the jobs they’ll actually do, from welcoming members to taking payments and managing reservations. The built-in onboarding wizard keeps setup steps organized, and the readiness review helps catch anything still to finish.
Prefer to handle some of the setup yourself? You can. Our team is here whenever you need a hand.
A question after launch? Just ask.
Get help through your My Clubward account, open Help & Support in your workspace or contact your dedicated account manager directly.
Good questions, straightforward answers
Before we get started.
Wondering how your records, rules or team will make the move? Here’s a good place to start.
Ask us something elseIs hands-on onboarding included?
Yes. White-glove onboarding is included. Our team helps import your data, configure Clubward and prepare your team for launch. We’ll work through the plan with you so you know what we’re handling and what we need from your club.
Will you help us import our existing data?
Absolutely. We help you bring across the data your club needs, including member and household records, contact details, memberships and opening balances. We review your existing exports, agree how the information maps into Clubward and check the imported results with you. Bring your other records, too, and we’ll work through the best way to move them.
Our club has unusual rules. Can Clubward work for us?
Clubward is highly configurable and supports the way most clubs operate, including many edge cases. Tell us about your household structures, membership exceptions, guest policies, booking rules or approval processes. We’ll walk through those examples with you and show how they can be handled, including anything that needs a closer look.
Do we have to do the setup ourselves?
No. You can let our team take the lead on imports and configuration while you help with the decisions that make the setup right for your club. If you prefer to be more hands-on, the guided onboarding wizard and setup assistant are there to help. You can use a mix of both approaches.
How long does onboarding take?
It depends on your existing records and the setup your club needs. We’ll agree on a practical timeline with you, taking your season, staff availability and launch priorities into account. You’ll know the next steps and who is helping with them.
What happens after we launch?
We’re still here. Ask for help in your My Clubward account, open Help & Support from your workspace or contact your dedicated account manager directly. Whether it’s a quick question, a new staff member or a change for next season, you have people to turn to.
Your next chapter starts here
Bring your club’s story.
We’ll help with what’s next.
Show us your current tools, your everyday routines and the things you’d love to make easier. We’ll talk through a move that works for your club.