Is white-glove onboarding included?
Yes. Our team can import your data and help configure Clubward as part of your included onboarding service. We begin by agreeing on the records, workflows and setup your club needs, then review the results with you before launch.
Can we do the setup ourselves?
Yes. The built-in onboarding wizard guides you through configuration, from members and facilities to payment workflows, staff roles and communications. You can work through the steps with your team and use the operational readiness review to see what still needs attention.
What data should we prepare for migration?
Start with the member and household records, membership details, opening balances and operational information your club relies on. We will agree on the files and fields needed for your import. Your club then reviews the imported records and balances so everyone starts from the same picture.
How do we know we are ready for next season?
The readiness review brings the essential setup areas together, including facilities, programs, payments, staff permissions and member communication. We work through remaining items with you, confirm the people responsible for them and get your approval before moving ahead with launch.
Can our staff learn their own workflows before launch?
Yes. Build training around the jobs your team actually does, such as welcoming members, running Snackbar & POS or managing reservations. Review staff positions and permissions alongside training so people learn the right workflow with the access they will use on shift.