Blog article
Eight POS metrics worth bringing to your next board meeting
Connect counter activity with the questions your team asks about sales, balances and the week ahead.
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Prepaid cards & balances
A poolside purchase.A balance in view.
Keep household prepaid value, eligible counter purchases and spending history together.
For clubs, recreation facilities and the communities around them.
Balance owner
Value connected to the household
Club spending accountPrepaid balance$25.00Lewis householdAccountLewis household
Primary memberMaya Lewis
Eligible useConfigured club purchases
Funding and spending rules depend on setup.
Household value at the counter
Find the balance.Follow the purchase.
Find the account
Review the household or individual behind the prepaid value.
Apply eligible value
Use the balance during a supported staff register purchase.
Review what remains
Keep spending history beside the remaining balance.
Spending account
Maya’s club spending referenceMaya LewisHousehold spending account
Household prepaid value$25.00
Associated householdLewis family membership
Purchase contextEligible Snackbar & POS checkout
A simpler counter conversation
The right account.The amount explained.
Bring the purchase and eligible payment source together while staff handle checkout.
Member context
Keep prepaid value with the people using it.
Counter purchases
Apply eligible balances through Snackbar & POS.
Spending history
Follow the activity behind the amount that remains.
The story behind the balance
Show the purchase.Explain what remains.
Review opening value and purchase activity when a member has a question about their household’s prepaid balance.
See prepaid activityPrepaid activity
The purchase behind the remaining balanceValue before$25.00Value after$19.00
- Value before purchase$25.00
Lewis household prepaid account
- Snackbar purchase recorded−$6.00
Smoothie and bottled water
- Value after purchase$19.00
Household spending account
Prepaid cards & balances, explained
A few questions.A clearer next step.
Find answers about prepaid cards & balances for your club.
Is this the same as a guest pass?
No. Guest passes manage visits and redemption rules. Prepaid balances support spending, such as eligible club purchases.
Can members add funds online?
Bring your funding requirements to the demo. We will review the member portal, enabled payment setup and the supported reload workflow for your club.
Can we review household and individual arrangements?
Yes. The setup discussion should establish who owns the balance and how it fits your club’s spending process. That decision helps the counter team understand the account they are using.
Part of your day.Part of the whole.
Connect this workflow to the people, spaces and records behind it.
Explore all features
Keep club spendingconnected to the account.
Walk through prepaid value and an eligible counter purchase.
Guides & planning for your club
From the Clubward blog
Prepaid cards & balances guides
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Turn a product walkthrough into a practical evaluation of your organization’s everyday work.
Read articleA closer look at prepaid cards & balances
A balance is harder to explain when its history is elsewhere.
Separate prepaid lists leave staff checking balances by hand at the cash register and make purchase questions harder to answer.
The counter depends on another list
A separate balance sheet puts extra work between the member and the purchase. Staff have to match an account, verify the available information and keep the record aligned with the sale.
Household and individual spending get blurred
If the club has not clearly defined who owns a balance, the counter team inherits that ambiguity. A familiar name is not enough to explain the spending arrangement.
Questions turn into reconciliation
A member asking where their balance went needs useful purchase and redemption context. Disconnected activity makes a routine service conversation feel like an investigation.
Bring a real example.
In your personal walkthrough, we’ll explore:
- Household and individual spending needs
- Prepaid redemption at the POS
- Funding, balance visibility and purchase history
Start with how your members will use the balance.
Can we review household and individual arrangements?
Yes. The setup discussion should establish who owns the balance and how it fits your club’s spending process. That decision helps the counter team understand the account they are using.
How should we evaluate a question about a remaining balance?
Follow a representative purchase into its spending and redemption history. Ask a staff member to use that context to explain the activity, rather than relying on the person who originally handled the sale.
Which purchases should we use for the first walkthrough?
Choose an ordinary eligible concession purchase and an account situation that often needs clarification. Establish the spending arrangement first, then follow the counter transaction and the question a member may ask afterward.
Is this the same as a guest pass?
No. Guest passes manage visits and redemption rules. Prepaid balances support spending, such as eligible club purchases.
Can members add funds online?
Bring your funding requirements to the demo. We will review the member portal, enabled payment setup and the supported reload workflow for your club.