02Front desk & guest access

Make every arrival feel like a welcome.

Find the right member, check their status, and keep guests in the picture. Your front desk gets the information it needs to keep the line moving and the welcome personal.

See it with our team
Clubward front desk showing member search, household check-in, guest passes, current attendance, and recent arrivals.
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More time saying hello. Less time looking things up.

From a feature to your everyday

Make the next hello an easy one.

Maya arrives. Your front desk can find the household, check its status, and keep guests in the picture.

  1. 1

    Find the member or scan a pass

    Start with the member search so the right record is ready at the front desk.

  2. 2

    Check the household and guests

    Review the membership status, household members, and available guest passes before check-in.

  3. 3

    Keep the arrival in view

    The arrival joins the front desk’s recent activity, giving the team a shared view of who has checked in.

From a busy entrance to a confident welcome

Keep the welcome warm. Keep the details clear.

A member should not have to wait while your team checks three different lists. Give the front desk a connected view of who is arriving, their access and the guests joining them.

Make every check-in informed

Bring member status and eligibility into the arrival workflow so staff can handle the routine visits and understand the exceptions.

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Keep guests connected

See the sponsoring household, the pass and the redemption rules together. Give guests a smooth arrival without losing the account context.

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See more of your facilities

Bring compatible webcam live feeds into Club Security so authorized staff can see facility activity alongside the operating day.

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Clubward Club Security workspace with live facility camera views.
A clearer picture beyond the front desk

Your personal walkthrough

Let’s walk through your busiest arrival.

Show us the moments that slow the line, and we’ll focus the demo there.

  • How members identify themselves at the entrance
  • Your guest limits, pass rules and waiver requirements
  • Which facilities and staff need access visibility
Plan my front desk demo See the complete feature collection

A better everyday

Confidence on the busiest days.

Put the information your front desk needs within reach, whether the person on duty is a full-time manager or a seasonal team member.

01

Recognize your members

Look up member records and membership status from the same place your team uses each day.

02

Keep arrivals organized

Manage member check-ins and guest access with a shared view for your staff.

03

Make handoffs easier

Reduce the number of separate lists and explanations needed when the next shift arrives.

Built around the way you work

The details that
make the difference.

Start with what your community needs. We’ll help you connect the right tools to the way your team already works.

Find your fit

Let’s take a closer look.

  • Member lookup and check-in
  • Guest access management
  • Shared member information
  • A consistent front desk workflow

Capabilities vary by plan and selected modules. We’ll walk through the details together.

Keep exploring

There’s more to a connected day.

Next chapterPrograms & shared spaces

Your people. Your possibilities.

Now picture it
with your community.

Let’s walk through the way you work and make the next step feel simple.

Let’s make it yours A personal walkthrough with our team.