Find the right household
See the membership and who’s eligible to enter while the family is still at the desk.
Member check-in & guest access
Stop chasing waivers at the gate.
A family is at the gate, the line is growing, and someone’s waiver is missing. Find the household, send the waiver from the desk, and see when it’s signed so staff can finish check-in.
Try it yourself
A family arrives with a waiver missing.
Watch the walkthrough or take over at the desk. Find a sample member, send the waiver link, and watch the member sign on their phone. Then check them in.
- Find the member
- Staff sends the waiver
- Member signs
- Staff checks in
Clubward Staff viewFront desk
Sample clubMember’s phone
9:41
Waiver inbox
Waiting for a waiver link from the front desk.
Choose a sample member to start at the front desk.
Want to try this with your membership, guest and waiver rules?
Book a check-in demoGive your front desk a clear next step
Resolve missing waivers
Send a signing link from check-in. When the member signs, the desk can see the updated status.
Handle guests with context
See available guest passes and the sponsoring household before you record the visit.
How it connects
The next shift can pick up where you left off.
The visit stays with the household record, so the next shift can see who arrived.
Sample household record
Visit history
Finish the sample check-in to see the visit here.
Questions from the front desk
How would this work at your club?
Can staff send a missing waiver from check-in?
Yes. Staff with waiver request permission can send the member a signing link and queue the arrival for follow-up. The desk shows when the required waiver has been signed.
Does signing the waiver check the member in?
Staff review the updated entry status and confirm check-in separately. Clubward still checks the applicable entry rules before recording the visit.
Can staff review membership, waivers and guest passes?
Yes. Staff can review those details alongside the household and follow your club’s entry policy.
Can a kiosk work alongside our staffed desk?
Clubward’s mobile and kiosk experiences can complement staffed check-in. We’ll review the entry points, devices and access rules that fit your club.
Can the next shift review a recorded arrival?
Recorded arrivals stay connected to the member and household context, giving your team a useful starting point for later questions and shift handoffs.
See how check-in would work at your club.
Bring the entry rule, waiver or guest policy that slows your desk down. We’ll walk through it with you.
Book a check-in demo
Check-in guides and planning
From the Clubward blog
Check-in & guest access guides
Blog article
Give your front desk a clear answer before the busy day
Prepare guest rules, account information and an escalation path before the next arrival.
Read article
Blog article
Five workflows to test in a platform demo
Turn a product walkthrough into a practical evaluation of your organization’s everyday work.
Read article
Blog article
What clubs actually need from member management
Evaluate the connections between household records, memberships, payments and the front desk.
Read articleA closer look at check-in & guest access
Every uncertain access decision slows the welcome.
Busy arrivals become difficult when staff must compare a printed list, a payment record and yesterday’s shift notes.
The desk list falls behind
A separate check-in sheet can miss a recent membership change. Staff must interrupt a coordinator to establish whether the information they are looking at is still current.
Guest questions become exceptions
Without the sponsoring household and relevant pass context, a simple guest visit can require a manager’s interpretation. Clear information helps staff apply the club’s own rules consistently.
The next shift starts over
A note left beside the register is difficult to connect to the member record. Arrivals should contribute to a shared operating picture that the next employee can understand.
Bring a real example.
In your personal walkthrough, we’ll explore:
- A busy arrival with member and guest
- Eligibility and restriction visibility
- Access passes, kiosk and staff roles
Test the arrival situations your desk actually faces.
What should we decide before setting up an entry point?
Identify the staff responsibilities, devices and account information needed at that entrance. Walk through the busiest arrival period so the chosen check-in approach fits the space and the people using it.
How should staff handle an arrival that needs clarification?
Define the account details staff should review and which questions need a manager. Test that handoff with an example exception so the member receives a clear explanation while the attendant knows how to continue.
Which cases should we include in a front-desk demo?
Use a straightforward arrival, a household with a guest and an account requiring clarification. Ask the person who normally staffs the desk to follow the information needed for each decision.
How should a pool desk handle an unfinished household renewal?
Check the member record for current eligibility, relevant waiver or billing context and the club's configured arrival rules. Decide when the attendant should ask a manager to resolve an exception instead of guessing at the gate.
Does check-in connect with membership status?
Yes. The arrival workflow brings membership eligibility into the information staff use when welcoming members.
Can we use self-service alongside a staffed desk?
Clubward’s mobile and kiosk experiences can complement staffed check-in. We will review your entry points, devices and access rules together.