The everyday experience
From one question to the next visit.
A member checks the household account, reviews a payment and finds the next plan. The office works from the connected record.
- 01
View membership
See the membership and the household it covers.
Household accountAlex MorganActiveJamie MorganHouseholdSample club data - 02
Review payments
View balances, invoices and payment history online.
Payment historyFamily membershipInvoice #8420$120.00PaidSample club data - 03
Make plans
Find upcoming reservations, activities and club updates.
Court reservationCourt 1Saturday · 9:00 AMConfirmedSample club data
Built around your people
A familiar place.Between every visit.
Keep household details, club updates and shared documents in one easy place, so members can stay informed and prepare for what’s next.
- Membership and household details
- Club announcements and documents
- Upcoming activities and reservations
One connected club
Less back-and-forth.A more connected team.
Members can find the account information they need on their own, while your staff works from the connected club record.
The details, clearly
A few questions.Clear answers.
A useful starting point for your next club conversation.
What does member self-service cover?
Members have their own place to review membership and household information, account balances, payment history and upcoming plans. The actions available depend on your organization’s setup and selected modules. In a walkthrough, we will compare what the member can do with what staff manage in the operational workspace.
How does a member portal help a club’s office?
A familiar balance or reservation question can start with the member’s account rather than another call. When someone still needs help, staff can review the connected household and membership context. The portal gives members a useful first stop while your team remains available for exceptions.
Is the member portal separate from the staff workspace?
Yes. Members use their own view of membership, household, account information and upcoming plans. Staff use the operational workspace, with tools and records controlled by their position and permissions.
Can members use it on a phone?
The member experience is designed for access across screen sizes. Review the desktop and phone workflows for a balance question, payment and upcoming reservation as part of your evaluation.
Can the portal connect with our existing website?
Website Integration and WordPress have dedicated feature pages. Review your current website, member entry point and booking or registration needs to confirm the available connections.
Does an Online Store replace staff-operated POS?
No. Online Store supports website shopping, while Snackbar & POS supports in-person sales handled by staff. They have distinct workflows and can be evaluated separately.
What should we check before inviting members?
Review household relationships, account access, payment setup and the activities or reservations members should see. Test those tasks with representative accounts and prepare the member communication with your team.
Bring your members closer.
Bring one account question your members ask often. We will follow it through the self-service portal and the staff view together.
Book a walkthroughDon’t see what you need?
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Tell us what’s missing. We’ll build it just for you and give you a $500 credit toward your first year as a gift for helping make Clubward better.
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