A Clubward customer story
“It’s okay, I found it.”
For Jordon A., a meaningful change was hearing a teammate answer a membership question. Staff could find the household, membership and payment details themselves.
Read Jordon’s experienceJordon A.Clubward customer
“They’re more confident because they actually have the information to help.”
The change Jordon described
An answer within the team’s reach.
A member question used to send staff looking for Jordon. With the household and account details available, the team had the information to help.
Before
“Everyone would turn around looking for me.”
Jordon recalled staff relying on them when someone asked a membership question. Finding the answer meant finding the person they would normally turn to.
With Clubward
“It’s okay, I found it.”
Staff could pull up the household and see its membership and payment details. Jordon’s account centers on that moment of independence and the confidence it gave the team.
In Jordon’s words
“What surprised me most…”
What surprised me most was how much less our staff needed me. Someone would ask a membership question and everyone would turn around looking for me. With Clubward, they can pull up the household and see the membership and payment details themselves. I remember hearing someone say, ‘It’s okay, I found it,’ and thinking, finally. They’re more confident because they actually have the information to help.
Explore the product
See the information behind an answer.
Take a closer look at Clubward’s member records and account workflows. Follow an example household, then bring your own team’s questions to a personal walkthrough.
Find the household
Keep individual profiles and household relationships together, with membership and account context available to the team.
Explore member recordsContinue the conversation
Bring useful member and household context into the next service conversation, so another teammate has a place to begin.
Explore membership CRMUnderstand the account
Review membership charges, invoices and recorded payment activity alongside the household your team is helping.
Explore membership billingBring the question you hear most
Help the next person find the answer.
Show us how a membership or payment question reaches your team today. We’ll walk through the member record, the account context and the people who need to use it.